Support

One person builds Crosstab and reads everything that arrives here. You will hear back within 48 hours. Weekends and Ukrainian public holidays do not count towards them, and the mailbox is read 09:00 to 19:00 Kyiv time. Questions before you install are as welcome as faults after.

The form sends your address, your name if you give one, and your message to support, who read it on Cloudflare. It is kept there for 30 days and then deleted, as the privacy policy says. Before it sends, Cloudflare checks that a person is sending it, and the policy says what that check reads.

By email

You can also write to support@chmut.com directly: from a work address, with a screenshot attached, or to forward a thread. It reaches the same person, with the same 48 hours.

What to include, so one answer is enough

• Your Jira site's address, the part ending in .atlassian.net.
• Which of the five gadgets it was, and its settings: the filter, the two axes and the field it adds up.
• What it drew, or what it said instead — a screenshot of the gadget is the quickest. When a read fails says what each refusal means.

A security flaw

Write to the same address. Reporting a vulnerability says what to include, how fast a person replies - within the same 48 hours - and how fast a fix follows.